Typical Project Descriptions
Creation
of a Customer Relationship Strategy for a medium-size corporation.
The development of a customer relationship strategy is completed in two phases.
In the Customer Contact Phase, client employees learn:In the Strategic Relationship Phase, client employees learn:
- techniques that help them demonstrate that they value each customer's business; and
- to relate to a customer from the first call or meeting opportunity and what it takes to meet a customer's needs and stay in touch with a customer.
- to build stronger working relationships by focusing on each customer's profitability; and
- to make suggestions or provide services that enhance a customer's products or services or reduce costs incurred by a customer.
Creation of a Plant Start-up
Training Program for a manufacturing plant.
A plant start-up training program begins with a needs assessment of resources including time, personnel and money. This assessment also takes into account the company's mission and values.Based on information gathered from the needs assessment decisions are made about:
- Learning Objectives
- Suitability of Existing Training Resources
- Job Competency Analysis
- Instructional Design
- Training Materials Development
- Training Delivery
Creation
of a "Peers Coaching" Training Program for a mutual fund company.
A Peers Coaching and Training Program is created by:
- Selecting employees based on pre-determined criteria to be potential coaches.
- Developing a Coaching Manual with the assistance of a potential coach that includes information about how adults learn, the need to develop and demonstrate effective communication skills and the preparation of coaching plans.
CustomerConteX
Box 1051, Station F, Toronto, ON M4Y 2T7
Tel: 416-567-1319
E-mail: emiller@customercontex.com
